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Frequently Asked Questions
The price for the upgraded package will be pro-rated based on the unused weeks of your current package. For example, if your current subscription is the Core Package with 20 unused weeks remaining, an early upgrade to the Pro Package will involve paying the Pro Package price minus the value of those 20 unused weeks from the Core Package. Your upgraded package will then be active for 12 months from the date of activation.
Please note that package upgrades are currently available within PropertyGuru Agent Packages only. Upgrades from PropertyGuru Agent Packages to the Plus All-Access Package are not available until further notice.
Yes, you can carry forward any unused Ad Credits in your current package to your upgraded package but these Ad Credits will expire as at current package’s expiry date.
As an example:
Current subscription: Pro Package with balance of 50 Ad Credits (expiring on 31 Mar)
Upgraded subscription: Max Package
The 50 Ad Credits will be carried over to Max Package but will expire on 31 Mar and not expiring with Max Package. When an agent utilizes Ad Credits, the Ad Credits with the earliest expiry date will be utilized first.
Yes, your new expiry date is aligned to the upgraded subscription expiry date.
Your carry over Ad Credits from previous package will expire on the pre-early upgrade expiry date. The Ad Credits in your subscription package will expire with the upgraded package expiry date and the Ad Credits you purchased separately will expire 12 months from date of issuance.
All features will expire with the upgraded package expiry date.
All agent package and credits sold is strictly non-refundable, non-transferrable to another agent/owner, and non-exchangeable for other products. Other standard terms and conditions apply.